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FAQ

Frequently Asked Questions

Getting started

How long does onboarding take?

Most businesses issue their first e-Invoice within about 30 minutes of signing up.

Can freelancers use TxBilling for e-Invoice?

Yes. Freelancers and sole proprietors fall under the same LHDN e-Invoice framework as other businesses.

Do I need accounting knowledge to use TxBilling?

No — TxBilling is built specifically so business owners without accounting training can use it confidently.

Billing & e-Invoice

How do I void or edit an invoice?

Invoices not yet validated by LHDN can be edited or voided directly in TxBilling. Once validated, changes require a formal cancellation (within the applicable window) or a credit/debit note.

What happens if LHDN rejects my e-Invoice?

TxBilling shows the rejection reason (commonly a data mismatch, e.g. incorrect TIN) so you can correct and resubmit.

Can I issue e-Invoices for foreign customers?

Yes, following LHDN's specific requirements for foreign buyer identification.

Integrations

Does TxBilling integrate with WooCommerce?

Yes, via the native TxBilling WooCommerce plugin.

Is there an API for custom integrations?

Yes — TxBilling offers a REST API and middleware for POS, ERP, and custom systems.

Account & pricing

How many users are included?

3 users are included in the Business Plan, with additional users available.

Is there a free trial or demo?

Yes — book a free 15-minute demo to see TxBilling live before subscribing.

Still have a question? Contact us or browse the Knowledge Centre.

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